2011 BEST Hotel, General Excellence
Even the most basic guest rooms at this Back Bay behemoth overflow with amenities: luxe slippers, Aromatherapy Associates toiletries, rainforest shower. But what stands out is the way staffers treat you: like a frequent, honored guest, even if it’s the only time you’ll ever visit. But we’re guessing that after one night in the Ploh feather-and-down bedding, it won’t be.
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