Local experts agree that excellent customer service is what makes this Watertown showroom stand out. "It's like a personal relationship—you just really connect with the people there," says one insider. Adds another pro, "They can source anything and get things quickly. And if there's a problem, they can solve it." After taking in the array of Decolav sinks, Valsan towel bars, and Toto toilets, spend some time with a staffer. You're likely to find that he or she has memorized every product and catalog number. At Monique's, they also know which fixtures meet Massachusetts code—not always the case at other suppliers—and offer objective advice on all their products.