It was supposed to be a simple operation at one of Boston’s greatest hospitals. It turned out to be anything but. When the medical system failed Amy Reed and Hooman Noorchashm, the couple embarked on a journey that was part vengeance, part whistle-blower, and part David and Goliath. The fight changed their lives…and saved thousands more.
How do Boston hospitals distinguish themselves in a competitive market? By catering to patients and families like never before. You’re not just a patient any longer. You’re a consumer, too. —Edited by Kara Baskin