More Hologram Employees Coming to Logan Airport
The days of dealing with humans are coming to an endâ€”at least when you fly out of Boston.
More digital help is coming to Logan Airport in the form of hologram employees tasked with guiding travelers in the right direction.
Three more â€śVirtual Assistantsâ€ť will be deployed in the airportâ€™s terminals to help inform the public about flight information regarding ID and boarding passes, federal regulations on bringing liquids on planes, garment removal and x-ray machine instructions, according to Tensator, the self-described â€śglobal leader of queue management solutions.”
Tensator representatives say the life-like hologram assistant, which can speak English and Spanish, will be set up at Terminals A, B, and C. Right now, Tensator holograms have been situated at Terminal E since June 2012. The digital workers are meant to ease the hassle of waiting in long lines at the airport and â€śimprove efficiency, passenger flow and [the] overall airport experience,â€ť according to the company.
The first Tesnator virtual assistant (named â€śCarlaâ€ť) began chatting with travelers in Boston nearly one year ago, and since then, the company claims â€śthe feedback has been overwhelmingly positive.â€ť
The presence of technology like â€śCarlaâ€ť keeps some passengers from asking TSA workers basic questions, freeing them up to focus on the screening process, rather than providing verbal instructions to folks in line.
â€śPeople are very receptive to Carlaâ€™s bi-lingual message and are intrigued by her customer service and high-tech message delivery,â€ť said Brad Martin, Deputy Director Aviation Customer service, Boston Logan Airport. â€śPassengers really pay attention and appreciate the consistency and clarity of the message.â€ť
Below is a video of the virtualÂ assistantsÂ in action:
Source URL: http://www.bostonmagazine.com/news/blog/2013/05/02/logan-airport-hologram-workers/