Dude, Whereâ€™s My Bus Stop?
Some riders arenâ€™t privy to the changes the MBTA made over the summer.
It took a little bit longer than expected, but slowly, officials from the MBTA eliminated some bus stops along more than a dozen of the busiest routes in the system.
But the transition, which included moving stops, lengthening others, and ditching a few altogetherâ€”a switch that was meant to be seamlessâ€”didnâ€™t go quite as smoothly as planned. â€śWe understand that eliminating stops can be difficult,â€ť said T spokesperson Kelly Smith.
Smith said the T has received some complaints, but they have been handled accordingly.
In the weeks since the â€śKey Bus Routeâ€ť project rolled out, some riders that didnâ€™t get the memo about the changesâ€”despite the MBTAâ€™s â€śaggressive,â€ť months-long campaign using social media, making announcements online, holding more than 50 public meetings, and posting signs at stopsâ€” found themselves asking â€śwhere is my bus?â€ť
Despite the recent miscommunications with riders baffled by the sudden changes, many of which are students returning to the city, the T expects the upgrade to be worth it. â€śWe tried to be cognizant of what was around and how often the stop is used. Anything we did eliminating or moving a stop was done to improve the bus route,â€ť Smith said. â€śLike anything, we try our best to inform our customers and keep them informed of any changes.â€ť
The Key Bus Route project was supposed to be finished on September 1, but has lasted halfway through the month, said Smith. The goal of the project, funded through federal grants, is meant to make the 15-selected routes 10 to 15 percent more efficient, as well as more accessible. Many stops along the bus routes, which include vehicles traveling through Cambridge, Allston, Arlington, Revere, Watertown, and Belmont (a full list can be found here), were 200 feet apart, causing traffic congestion at red lights, and slowing down arrivals times based on frequent stops.
The changes also brought roughly 85 â€śsheltersâ€ť to stops so that people would have a place to stand, avoiding the rain or cold, while waiting for a vehicle to arrive, and making stops ADA compliant.
Source URL: http://www.bostonmagazine.com/news/blog/2013/09/19/mbta-bus-stops-key-route-program/