How To Use Your Desk Phone
Boston
- To access your voicemail box, press the button on your phone labeled Messages or resembling an envelope. If you cannot locate the button, you can dial *62.
- Enter your default PIN, which is 0000. You will be prompted to update your PIN once you are logged in. This will take you to your voicemail menu.
- Follow the prompts to set up a personalized greeting, check messages, adjust your PIN, and more.
Placing a Call:
Placing a phone call requires only two steps, which can be performed in any order:
- Dial the number
- Pick up the handset or press the Speakerphone or Headset key
Using Voicemail:
If you have a voicemail message waiting, the Message Indicator Light (i.e. red flashing light in the upper right hand side of your phone) will flash.
- Press the Menu key and select Features
- Highlight Messages and press the checkmark key
You will then be prompted to enter your password to proceed with the instructions.
Redialing Numbers:
All inbound and outbound phone calls are logged by phone in call lists. You can use these lists to redial numbers in two ways:
- Press the Callers soft key to view the receive call list
- Use the Arrow keys to find the contact and press the Dial to start the call
OR
- Press the Dial key to view the placed call list
- Use the Arrow keys to find the contact and press the Dial to start the call
Setting Up a Conference Call:
You can invite multiple users to a single phone call using conferencing.
- Call the first party then press the Conf soft key to create a new call
- Call the second party, when the second party answers, press the Conf soft key again to join all parties
Enabling Do Not Disturb:
To automatically send all incoming phone calls to voicemail or call forwarding, set up the Do Not Disturb feature.
- Press the Menu key (located on the left side of the keypad) then select Features
- Press select (i.e. the round checkmark button in the upper middle of the keypad) to enable Do Not Disturb
- Press the Menu key to return back to the idle screen
To disable Do Not Disturb, follow the same steps
Automatic Call Forwarding:
Call forwarding guarantees important phone calls will always follow you and find you.
- To set up call forwarding, simply dial *72 from your desk phone. You will then be prompted to input the number where you want your calls sent. The phone will display call forwarding is enabled.
- To deactivate call forwarding, you can dial *73 and calls will ring through to your phone as normal.
- If you would prefer all calls to go to voicemail, you can use the Do Not Disturb button on your phone, or dial *78. You can then dial *79 to disable Do Not Disturb.
Transferring a Call:
There are two ways to transfer a call:
- Consultative transfer – talk to the person you are transferring the call to
- During the call, press the Trans soft key and enter the number to which you want to transfer the call
- As soon as you hear the ring-back or the party answers, press the Trans soft key again and the two will be connected
- If you want to cancel the transfer before the call connects, press the Cancel soft key.
- Blind transfer – transfer the call without involvement
- During the call, press the Trans soft key
- Press the Blind soft key and enter the number which you want to transfer the call
- Hang up. The call will automatically be connected.
Viewing or Clearing Call Lists
Press Menu, press Features, press Call Lists, then press Received calls or Placed calls. To place a call, press Dial. To remove the call from the list, select Delete. To view information about the call (date/time), press Info.
Frequently Used Phone Functions & Shortcuts
Support@nextiva.com
800.285.7995
Shortcut | Phone Function | Description |
---|---|---|
*86 | Voice Mail Retrieval | Access Personal voicemail box |
*62 | Voice Portal Access | Access CommPilot Express |
*72 | Call Forwarding Always Activation | Activates so that all calls forward to a designated number |
*73 | Call Forwarding Always Deactivation | Disables all calls forwarding to a designated number |
*21* | Call Forwarding Always Interrogation | Finds out if forwarding is active or not |
*21 | Call Forwarding Always to VM Activation | Sends all calls to voicemail |
#21 | Call Forwarding Always to VM Deactivation | Disables all calls forwarding to voicemail |
*90 | Call Forwarding Busy Activation | If busy, the call is forwarded |
*91 | Call Forwarding Busy Deactivation | Disables forwarding |
*67* | Call Forwarding Busy Interrogation | Find out if call forwarding is active or not |
*40 | Call Forwarding Busy To Voicemail Activation | When on the phone, the caller is redirected to VM |
#40 | Call Forwarding Busy to Voicemail Deactivation | Disables forwarding |
*92 | Call Forwarding No Answer Activation | If unanswered, a call is forwarded |
*93 | Call Forwarding No Answer Deactivation | Disables forwarding |
*61* | Call Forwarding No Answer Deactivation | Find out of forwarding is active or not |
*41 | Call Forwarding No Answer to VM Activation | If unanswered, the call is redirected to VM |
#41 | Call Forwarding No Answer To VM Deactivation | Disables forwarding |
*94 | Call Forwarding Not Reachable Activation | If the phone is unreachable, calls forward |
*95 | Call Forwarding Call Forwarding Not Reachable Deactivation | Disables forwarding |
*63* | Call Forwarding Not Reachable Interrogation | Find out if forwarding is active or not |
*68 | Call Park | Park calls against an extension (requires setup) |
#58 | Group Call Park | Park calls against a group (requires setup) |
*88 | Call Park Retrieve | Retrieve a parked call (requires setup) |
*98 | Call Pickup | Answer any phone within a group (requires setup) |
*69 | Call Return | Calls the last number who called you |
*43 | Call Waiting Persistent Activation | Turns on call waiting |
#43 | Call Waiting Persistent Deactivation | Turns off call waiting |
*99 | Clear Voicemail Waiting Indicator | Clears voicemail light on phone |
*55 | Direct Voicemail Transfer | Transfer call directly to voicemail |
*78 | Do Not Disturb Activation | Do Not Disturb on |
*79 | Do Not Disturb Deactivation | Do Not Disturb off |
*22 | Flash Call Hold | Places call on hold |
#82 | Initiate Silent Monitoring | Listen to active calls |
#84 | Monitoring Next Call | Listen to the next active call |
*60 | Music On Hold Per-Call Deactivation | Deactivated MOH for active call |
#70 | Night Service Activation Manual Override | Turn on night service |
#71 | Night Service Deactivation Manual Override | Turn off night service |
*610 | No Answer Timer | Change number of rings before voicemail picks up |
*50 | Push to Talk | Intercom feature (requires setup) |
*77 | Anonymous Call Rejection Activation | Only callers with caller ID can call you |
*87 | Anonymous Call Rejection Deactivation | Removes anonymous call block |
Philly
- Pick up the receiver and press the Message Key on your phone.
- When the Voice Mail system answers, it will prompt you for your Mailbox
Enter the four digits of your extension ________ and press the # key. - It will then prompt you for a Password. Enter the same four digits _________ #.
To skip to the set up of your greeting:
- Press 8 – 2 – 1
- Then press 5 to begin recording.
- Say something like – “This is (name) at Philadelphia magazine. I am away from my office. Please leave a message and I will return your call as soon as possible.”
If you want to add to this with “you can try to reach me on my cell at ###-###-####” you can do that as well. - When you have finished recording, press the # key.
(To review the message, press 2. To delete it, press 76. To re-record, press 5.) - Press 8 – 9 to record your “personal verification” or Full Name. Press 5, say your name, then press #.
- Press 8 – 3 to exit.
You can also press the * key at any time in the Meridian Mail system to get more options.
For additional instructions, click to expand the graphics below and/or click here to open the complete Meridian Mail User Guide.