avatar
Top Producer

Suzanne Koller

Region:

90 Great Road
Bedford, MA
01730

Let this real estate agent know you found them on Boston magazine’s Find It Boston.

This is my business. I'd like to submit an update.

About

After graduating from UMASS Amherst with a degree in hospitality management, I decided to pursue my lifelong passion- real estate. I started in 2000 as a solo agent and quickly called myself "Suzanne & Company" before there was even an "& Company"! And now, here I am 19 years later with a team of 11 and growing. My success is directly attributed to my absolute love for all things real estate. Seriously, I'm obsessed with it, from the client relationships to the market reports to the staging & design and beyond. I've surrounded myself with a powerhouse team of women who all have a designated area of expertise on the team, strengthening our service level. We are anchored by our Core Values: Succeed as a Team, Keep Growing, Do the Right Thing, Make it Happen & Have Fun Together. My husband and I personally are big believers in Real Estate as well. We bought our first place right out of college, and along the way have flipped houses and we are currently 9 years into renovating our forever house- an old farmhouse with barn on 6 acres which we lovingly call "Someday Farm"- someday it will be nice. I am passionate about helping clients to achieve their own real estate goals, and love consulting with clients about home renovations and investments. This is an extremely personal yet professional business as well, and it's an honor to be trusted by so many families in the Greater Boston area.

Brokerage Firm:

Suzanne & Company Keller Williams Boston Northwest

Towns Served:

Acton, Arlington, Bedford, Billerica, Burlington, Carlisle, Chelmsford, Concord, Groton, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Sudbury, Waltham, Westford, Woburn

Team Name:

Suzanne & Company

Awards or Certifications:

Top 1% of agents in MA (2018)

#4 Group in entire Keller Williams New England region (2018)

Top 150 of all KW Teams & Groups in US (2018)

#1 Listing Agent in Bedford 2013-2018

Suzanne - 2014 Bedford Business Person of the Year!

Rookie of the Year 2001 (local RE board)

Nominated multiple times for "Realtor of the Year" through Greater Boston RE Board

What's your background, education and training?

UMass Amherst hospitality management degree (2000)

Started with Zip Realty in 2000. Suzanne spent two years with Zip Realty, earning the Rookie of the Year award from the local real estate board and was professionally recognized as a top agent at the company. Joined Keller Williams in 2002. Holds a broker license, above a salespersons license. Earned multiple designations through NAR including CRS, ABR, e-Pro.

What is your typical process for working with a new client?

I have a team of people who support me! We each have our strengths and areas of expertise to bring the clients the best service to make a listing successful. I meet with potential sellers twice. Some think that's too much time, but I find it valuable to truly discover the client's needs and build as much rapport as I can before presenting them with a price and marketing plan. Once we are selected to represent them, my team kicks it into high gear, organizing staging, photoshoots, etc. We have a Seller Proven Process that we proudly follow from pre-listing to closing ensuring that every client gets the best experience. We have a buyer team that solely works with buyers, creating hyper-focused experts in the industry that always put the consumers needs first.

What advice would you give a client looking to find a provider in your specialty?

#1 You wouldn't hire a part-time doctor or surgeon, so don't hire a part-time agent! Also, I think some people are in search of a discount broker to sell their home, we bring tremendous value to our clients, those who discount or provide you with a gimmicky pitch to land you as a client - do not have the years of experience and level of service we have. And personality matters! This is a high-caliber business relationship, you need to want to work with this person, have trust that they will do the right thing for you and guide you the best way they know how! This is exactly why I only work with sellers and my buyer agents only work with buyers, so that there are no muddy waters - my client's needs are always my priority.

What inspired your passion for your profession?

Inspired by my realtor grandfather, I began showing an interest in real estate at a very young age. Instead of playing house or teacher, I collected one of my father’s discarded briefcases as well as an obsolete "pink rotary telephone" from the 1970’s and would pretend to operate my own real estate business! In the summer I would ride my bicycle to nearby open houses go through local real estate ad books that I would collect during our family’s summer outings.

What services are you most excited to offer?

One of our greatest uniques is that the listing agents ONLY work with sellers and the buyer agents ONLY work with buyers! The worlds are so different, so it's great that we are each focused in our area of expertise, offering the greatest level of service to our clients! Another strength of ours is our design & staging service. We have some incredibly talented people on our team with an eye for design! We own over $100k in staging inventory to highlight our listings. Also, we work closely with contractors on design plans and finishes.

What is the best reaction you’ve ever received from a client?

There are honestly so many over the years, it's extremely humbling. I can site 2 this year that personally made me very proud. A client that we have helped over the past 6 years made a hard transition- she was a young widow, and it was very difficult to consider selling the family home and downsizing- but we crafted a careful plan while never pressuring her...and she was so grateful she wrote us the most beautiful letter, dropped plates of her famous homemade cake, and nicknamed me "Bedford Ray of Sunshine". Another set of clients recently "right sized" to a condo closer to the city and had me and the buyer agent over for dinner at the new place- and they teared up when expressing how happy they were! They also shared some amazing wine with us, so I guess cake and wine make me feel good!

What makes your business stand apart?

I know I keep saying it but my team! Our mission and purpose are to develop people's futures. We don't just "sell your home" or "find you a home" - we guide you, we cater to your needs as a client and manage our Suzanne & Company Proven Process around your desired outcome. Having a team dedicated to their strengths allows the agents and I to be out in the field working with clients, which is what we do best! Networking and connecting people is one of my passions - this really elevates my sphere and allows me some great opportunities when we are partnering with clients and vendors. It's important to note, that developing people's futures isn't just about our clients - we have a Team Director who coaches and develops all of our team members and we are also hugely involved in our communities to help charities and local organizations grow and develop!

How many years have you been in business?

19

What do clients have to say about you?

"I have worked with Suzanne & Company for many years and I am continually amazed at their knowledge of the current real estate trends and the best ways to get their client's offers accepted and/or obtain the best offer for their client's sale. Once the closing is over, their interaction with their clients does not end. They continue to provide their clients with information related to their particular town as well as professionals who can assist their Buyers and Sellers with everything from lawn care to babysitters! This type of service is unheard of in today's market and is just one of many things that Suzanne & Company does on a daily basis. My office conducts thousands of real estate closings every year and the team at Suzanne & Company continually outpaces the competition by keeping their clients informed of every aspect related to buying or selling a home. When I see an agent from Suzanne & Company representing a Buyer or Seller, I know I can rest assured that the client is educated about the details of the transaction, making my job somewhat easier. Their expertise is unmatched! I would never hesitate to refer any client, friend, or relative to Suzanne & Company as I am certain they are getting THE BEST representation in this difficult market." - Patrick J. Murphy, IV, Esq of Harris & Murphy, LLP

"Great experience start to finish! The Suzanne and Company team did a wonderful job with our sale . We trusted their judgment and had a high level of confidence from initial consultation to sale closure. Their market analysis, video production, staging, and showing made a difference. We were able to sell in a short amount of time . I believe not all real estate firms are the same. My wife and I recommend Suzanne and Company!!

I can't recommend Suzanne & Company highly enough. We have moved many times, but never have we had such a terrific experience. Suzanne and her team of experts guided us through every step of the process of selling our home and purchasing our new condo, from advising us how to show our home to its best advantage (It sold in two weeks!), to coaching us through the process of bidding on the condo, to moving, to closing... They are so knowledgeable, professional, and pleasant to work with, and they were there every step of the way... I hope we never move again, but if ever we do, there is no doubt who I will call!" - Sold a home in Harvard, MA

"Suzanne was warm, responsive, and enthusiast at selling our house. With her and her team's effort, this goal was achieved within a very short period of time. I would highly recommend Suzanne since I know that she can get things done." -Sold a home in Bedford, MA

 

Any other information you’d like to provide – Hobbies, etc.

Someday I would love to be a part of a restaurant or something in the hospitality industry- bringing people together and creating memories is what I live for. We have a teeny cottage on the Cape, our happy place, and we love boating, exploring the coast, going antiquing and working outside in the yard. We love a good hike and travel is my favorite thing ever. I am also getting into horseback through my 11 year old daughter- and we have an energetic dog, a German Shorthaired Pointer.

Awards

Top Producer: 2019

Keywords:

Residential Real Estate, Selling, Buying, Investing, New Construction, Staging, Consulting, First-Time Home Buyers