Planning a party is no picnic. From seating arrangements to food service and linens, even the smallest of details can become a major decision.
That’s why you need to bring in some reinforcements. With more than 45 years in business, the team at Party Rental Ltd. prides themselves on crafting perfect parties. The company known for its signature pink hippo logo pulls off more than 55,000 events per year, and now they’re making it easier than ever for clients to customize events with an interactive website.
“In order to continue providing our clients with exceptional service, we needed to give them what they expect and deserve: a modern, streamlined alternative to the current rental order process,” says Robin Legere, a business development manager at Party Rental Ltd. “Our new website is providing immediate gratification and the flexibility to create orders wherever and whenever it is most convenient.”
While most event rental companies can only provide a glimpse of an online catalog, Party Rental Ltd. has made it possible for their clients to place their entire product order in one place with customer service team members available to answer questions or solve problems via live chat.
“We’re the only rental company in the Northeast or Mid-Atlantic service area with online ordering,” says Sandy Smith, another business development manager with Party Rental Ltd. “We bundle items like high-top tables, and our new linen search is amazing. To be able to search by color, fabric, size, shape, or theme will cut down the time for our customers to find the right look.”
The new website plays a huge factor in the user-friendly client experience, allowing both amateur and professional planners to check off event elements with ease.
“We want to make sure that guests have all the pieces they may need, so our select add-on feature is a great reminder,” says Hollie Herrick, the third business development manager on the Boston team. “You can log in to your account and have all of the information you need at your fingertips, like seeing past and upcoming orders, viewing invoices, and being able to place your own order. It also doesn’t hurt that we have a very large inventory and are constantly bringing in new products.”
The website also hosts a blog that posts helpful tips and tricks for all types of events.
“Our blog is a wealth of industry information,” says Smith. “This is where we research industry questions, concerns, cost-saving ideas through our Crave vs. Save series, looks we love to help stimulate creativity, and new ideas to give our customers.”
But that doesn’t mean that your entire experience is virtual. The team responsible for star-studded events like the Hopes and Dreams Gala at the Boston Symphony Orchestra, the Red Sox ALDS Party, and BCA Dinner Under the Dome is always available to speak over the phone or in person once you need it.
“The website is great for orders large or small, but we’re always available for hands-on knowledge and help with the logistics of an event,” says Smith. “We’re helping our clients make memories for a lifetime, from the birth of a child, graduations, weddings, anniversaries, and more. We like to see their faces when the event comes to life.”
Legere credits the success of the business not to the new website, but to the connections she forms with her team and clients.
“You can have the best inventory in town and an awesome new website, but you can’t grow without a great team,” she says. “The relationship with my clients doesn’t end when the event is over. Hollie, Sandy, and I are extremely passionate about what we do and are so lucky to be making a living doing what we love. We can’t wait to show Boston what Party Rental has to offer.”
For more information about Party Rental Ltd. and to get your own event rental order started today, visit their new website at partyrentalltd.com.
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